Buyer Services Guarantee

This Coldwell Banker Buyer Services Guarantee is the commitment that Coldwell Banker Caine.  And your Coldwell Banker Sales Associate, Coldwell Banker Caine will perform the services stated below as part of your representation agreement.

 

CUSTOMER SERVICE   Property Previews Based on your own criteria and needs, we will preview targeted properties in a timely and diligent way.  I will do this both on the Internet, as well as by personally viewing properties myself, in order to help you make a decision in the quickest way possible.   Home Showings Once we fully understand your homebuyer requirements, we will focus our attention to showing you those homes on the market that are in the right location at the right price.   Coldwell Banker Concierge We will provide you with personal assistance and referrals before, during and after you purchase your property to help make your move as easy and pleasant as possible.   Personal and Timely Response We will return your phone call or e-mail with 24 hours or less and provide you with a weekly update on your search for a property.   FINANCING   Financing Pre-Approval We will offer to arrange a pre-qualification or pre-approval appointment with a reputable lender to identify your range of affordability and to increase your negotiating strength. Estimate of Closing Costs and Funds Required We will provide you with a preliminary estimate of closing costs and down-payment requirement anticipated in the transaction.   Good-Faith Estimate From Lender You will benefit from our experience in working with financial institutions to receive an estimate from a lender.   COUNSELING SERVICES   Coldwell Banker HomeBuyer Guidebook We will provide you with a copy of our HomeBuyer Guidebook and explain how you can use it as a road map through the home-buying process.   Buyer Counseling Session We will conduct a buyer counseling session to discuss your needs and goals and plan the search for your property.   Buyer Representation We will discuss in detail the nature of your buyer representation choices as well as other issues and alternatives.  We will also present and explain to you the representation agreement and the special services and benefits it offers.   Home Evaluation We will discuss the features of a property that may affect its value.  This is not a home inspection, but a discussion of the attributes that home buyers place a premium upon when purchasing a home.

TRANSACTION ASSISTANCE   Property Disclosure We will review wit you any available inspection reports and other documents pertaining to the condition of the property and all physical defects of the property provided to us.   Review of Written Seller Disclosure We will review with you the seller’s written disclosure statement to enable you to accept or specify the remedy for each fault disclosed.  At your direction, we will seek remedy for any disclosed faults in the offer to purchase.   Coldwell Banker Home Protection Plan We will explain to you the option of a home protection plan to reduce your risk of repair after purchasing a property.   Home Inspections We will recommend that you obtain professional building and termite inspections and provide you with the names of reputable inspectors.   Home Inspection Remedies We will work with you to request the seller to remedy the items you specify after your review of the building and termite inspection reports as you offer to purchase specifies.   Negotiation Strategy We will prepare a negotiation strategy for the property you have selected, including a written Competitive Market Analysis and advice on the initial price and terms to offer where permitted.   Offer Presentation We will endeavor to present your purchase offer directly to the seller in the presence of the listing agent.   Pre-Settlement Inspection We will accompany you on a walk-through of the property (if one is provided for in the sales contract) before closing, and we will assist you in dealing with any problems discovered during the walk-through.   Closing the Sale We will monitor and inform you of the progress of the purchase agreement.   After the Sale We will contact you immediately after the closing to follow up on remaining details or service needs.   INTERNET SERVICES   Coldwellbanker.com – Personal Retriever We will help you register for Personal Retriever, a unique online feature of our award-winning Web site that provide you with e-mail notification of new Coldwell Banker listings that meet your specific requirements.

 

Should Coldwell Banker Caine not perform the services as stated above, you are entitled to terminate the representation agreement.  Please keep in mind that state and local regulations and practices may restrict some services.  Written termination must be presented by you in person to the Office Manager.  You also agree to provide Coldwell BankerCaine with an opportunity to correct the situation within a 24 hour period following the delivery of the termination notice.  If the representation agreement with you is terminated, the termination provisions of the representation agreement shall apply.